Delivery and Returns
Postal delivery is free to customers from Europe, Australia and United States. Shipping takes from 2 to 14 working days and orders can be tracked in your local post website. Price of the shipping to non-European countries is calculated in the checkout process after you select your country. International deliveries can take up to 4 weeks.
We recommend DHL as it is the fastest way to get your order delivered. The price of DHL delivery depends on buyer's location
All orders will be sent within 24 hours or less after receiving the payment.
List of post websites: http://www.post.lt/en/help/parcel-search/tt-countries
If for whatever reason you are unhappy with your Optimus Watches purchase, you are entitled to a full refund. Please note that your Optimus Watches return must be made within 30 days of purchase. Shipping charges will be deducted. Product must be returned in its original, unused condition, in order to qualify for the refund.
Customers will receive emails with payment and tracking details or order status changes.
In certain rare situations, there is the possibility of a late or even missed delivery. In circumstances such as these, you can be sure that Optimus Watches will do everything possible to rectify the situation. We will assume responsibility, and we will do our very best to handle the problem to your absolute satisfaction.
In the event of a missed delivery, you can expect the delivery company to leave you a card to indicate that they attempted to bring you the merchandise. Generally, these cards will give you the ability to call, visit a physical location, or even send them an email. You can collect the item from the physical location, or you can call or email to establish a time for the next delivery attempt. For security reasons, anything that is sent through the DHL delivery option will require a signature. This signature can come from you, or it can be made by someone you have chosen to act on your behalf.
In extremely rare situations, items that we have shipped out are returned to us. This is usually because of such factors as a wrong address, or the item shipped was not the item that was actually ordered. You will have three options at this point. You can ask to have the item shipped to the correct address, ask to have the item you actually ordered shipped to you, or you can simply cancel the order altogether.